Privacy Policy
Last updated: November 2026
This policy applies to the VPNHigh website, user panel, and subscription services. It explains how data is handled when providing cross-border access services. Records needed for account management and payment are separate from browsing records associated with using international routes; their purposes and retention rules are described below.
Account Data and Order Records
No email address is required to create an account; a username and password are sufficient. VPNHigh does not require an email address during registration. Account identifiers, authentication data used to verify sign-ins, and subscription status are used to identify accounts, manage access, and provide services. Avoid including unnecessary personal information in your username.
Order records include the selected plan, payment amount, transaction identifier, payment status, and refund processing records. They are used to verify payments, activate subscriptions, and handle disputes. Data usage and reset status are used for plan billing and do not include browsing content. If you submit a support ticket, its text and attachments are used to address that request. Do not send passwords or complete subscription links.
No-Logs Policy and Connection Diagnostics
VPNHigh follows a no-logs policy: it does not record which websites users access through the service, retain browsing history or content, or store DNS queries forwarded through its routes. It does not create connection log archives that could be used to reconstruct an individual's browsing activity.
To maintain connections and calculate data usage, the service processes connection status and usage measurements while running. Temporary connection status is not retained as a long-term history of connection logs and is cleared after necessary processing is complete; cumulative account usage is retained for billing purposes. Troubleshooting handles only necessary error types and operational status, and does not collect browsing content for diagnostics. Diagnostic materials submitted by users are handled as support ticket data.
Website Analytics and Local Storage
Website analytics help us understand page visits, referral sources, and feature usage so we can improve content and workflows. Analytics are limited to pages on this website and do not extend to other websites users visit through international routes. Network identifiers, request times, and error information involved in website requests are used only to deliver pages, protect security, and perform necessary diagnostics.
Cookies or browser local storage may be used to maintain sign-in sessions and save authentication status and language preferences. Clearing this data may sign you out or restore default settings, but does not automatically delete your server-side account or orders. When finished using a public device, sign out and clear related data saved by the browser.
Third-Party Payments and Necessary Disclosures
The service supports Alipay / WeChat Pay / USDT. Payment confirmation is handled by the relevant payment service or transaction network. VPNHigh receives the transaction result and identifier needed to verify orders and does not ask users to provide payment account passwords in support tickets. Payment providers handle data under their own policies; records on public transaction networks are also subject to the rules of those networks.
VPNHigh does not sell account data. Related data is processed or disclosed only as necessary to provide services, verify payments, process refunds, or meet applicable legal obligations, with limits on the purpose and scope of processing.
Data Retention and Deletion Requests
Data is retained only for as long as needed for its processing purpose. Account data is kept while account services are provided. Order and refund records are retained as required for settlement, dispute handling, and applicable laws. Support ticket data is deleted or de-identified after the issue and any necessary review are complete. Website analytics are aggregated or de-identified when individual visits no longer need to be identified; no fixed retention period is promised for all data.
To access, correct, or delete account data, sign in to the user panel and submit a request through the support ticket portal. Account ownership will be verified before processing. Deletion may prevent continued use of a subscription. If data must be retained because of an unsettled order, dispute, or legal obligation, the reason will be explained and its use restricted. Deleting an account does not remove transaction records already held lawfully by third parties.
Policy Updates and Questions
When this policy changes, revised content will be published on this page and the date at the top will be updated. Significant changes to processing purposes, data categories, or user rights will be announced on the website or user panel. Where separate consent is required by law, it will be obtained in accordance with applicable requirements.
If you have questions about data processing or want to check the progress of a deletion request, contact us through a user panel support ticket. Subscription rules are explained in the Terms of Service, and refund request rules are explained in the Refund Policy.