Terms of Service

Service content and scope

VPNHigh provides a subscription service for cross-border network acceleration and access to international websites. It supports Windows / macOS / iOS / Android / Linux. A subscription provides network connectivity; it does not include accounts, memberships, content rights, or licenses to use third-party websites.

Check available routes, subscription status, and remaining data in the user panel. Third-party services have their own regional, account, and content rules. A successful network connection does not mean you meet their requirements. Users are responsible for checking the requirements of their chosen services and complying with the applicable terms.

Account and subscription rules

No email address is required; create an account with a username and password. Keep your password and subscription details secure. Avoid publishing or forwarding them, or sharing them with untrusted tools. If you suspect your account or subscription details have been exposed, change your password promptly and seek assistance through the user panel.

There is no limit on the number of devices that can be online at the same time. This applies to devices managed by the account holder and does not permit resale. You may not rent or sell accounts or subscriptions, share a subscription with others, or provide third parties with access through public proxies, commercial distribution, or similar means.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages can be used until depleted and never expire. Before choosing, review the Plans page and order details, and select a billing option that suits your needs.

Acceptable use

Users must comply with the laws and regulations applicable where they live and where they use the service, use international routes lawfully, and take responsibility for activity carried out through their accounts. The service must not be used for fraud, privacy violations, intellectual property infringement, distributing illegal content, or any other unlawful purpose.

Do not conduct network attacks, malicious scanning, unauthorized system access, or malware distribution, or engage in activity that disrupts the service or other users' connections. Automated tasks must have the necessary authorization and comply with the target platform's rules. The absence of a device limit does not authorize resource abuse.

Service availability and liability

Network performance may be affected by local networks, device settings, international links, target websites, and maintenance schedules. VPNHigh does not guarantee access to every third-party service in every region or at all times, nor does route coverage guarantee that specific content will remain available.

If you experience connection issues, check your subscription status, try another available route, and describe the platform, issue, and steps already taken in a support ticket. Do not submit your password or full subscription URL. Issues caused by changes to third-party platforms or problems with user devices should be addressed according to their actual causes.

To the extent permitted by applicable law, VPNHigh is not responsible for interruptions to or changes in third-party services. Nothing excludes liability that the service is required by law to bear. Users should keep copies of important data and avoid relying on a single network connection for critical operations.

Account restrictions and termination

In cases involving suspected unlawful use, resale or sharing, attacks, or other serious breaches of these terms, VPNHigh may take necessary measures based on the risk, such as restricting connections, suspending subscriptions, or terminating accounts. Urgent risks may be addressed first, with measures proportionate to the actual impact.

If you disagree with the outcome, you may explain the situation and request a review through a support ticket. Suspension or termination does not automatically remove any liability imposed by law or prevent users from exercising their legal remedies.

Changes to terms and refund guidance

When service rules change, VPNHigh will update these terms and the month of the latest update on this page. Changes affecting important user rights will be explained through site announcements or the user panel. The applicable date and handling of changes will be set out in the relevant notice. Changes will not be applied retroactively to silently reduce statutory rights that have already arisen.

You may request a full refund for any reason within 60 days of your first payment. See the Refund Policy for how to apply and details of the process.