Last updated: November 2026
Refund Policy
This policy applies to refund requests for VPNHigh subscription services. Before submitting a request, check the payment records in your account. Refund eligibility, decisions and progress are handled through support tickets in the user panel.
Refund Window and Eligibility
VPNHigh offers a 60-day no-questions-asked refund. The refund window starts with the account's first payment. You may request a full refund during this period without citing connection issues or service unavailability as a reason. Specify the payment order you want refunded so we can verify the transaction.
Monthly subscriptions and data plans are verified against their actual orders. Renewals, upgrades or additional data plan purchases do not reset the date of the first payment. “Data plans never expire” refers to the validity period for using the data; it does not extend the refund window indefinitely. Once a refund is completed, the subscription benefits or remaining data associated with the refunded payment will be revoked.
Eligible Requests and Verification Limits
You may request a refund within the refund window if your needs have changed, the route experience did not meet your expectations, or you no longer need the subscription. Normal connections, client imports and everyday data use are not, by themselves, grounds to reject a no-questions-asked refund. This policy does not impose unpublished thresholds for the proportion of data used or the number of uses.
Requests submitted after the refund window are not covered by the no-questions-asked refund policy on this page. Unpaid orders, orders already refunded, or orders that cannot be confirmed as belonging to the requesting account cannot be refunded again. If there is unusual usage exceeding the plan allowance, account misuse or a payment dispute, the order and relevant records will be reviewed. An unusual record does not automatically cancel refund eligibility for a valid order; the decision and its basis will be explained in the support ticket.
How to Apply and What to Provide
Sign in to the account used for payment and submit a refund request through the user panel support tickets. Identify the subscription or data plan involved and provide the order number, payment time, amount paid and payment method. If the order status does not match the payment result, you may add proof of payment to help verify the transaction.
No email address is required. Do not submit your account password, payment password or complete subscription link. Redact personal information from screenshots if it is not needed for verification. Keep the ticket record and add any further documents in the same ticket. After verification, the ticket will explain which orders are refundable, the refund amount and how the associated benefits will be handled.
Refunds to the Original Payment Method
Where the original transaction supports a refund, the payment will generally be returned through the original payment channel. It will not automatically be converted into account credit or sent to another person's account. Alipay and WeChat Pay transactions must first be checked against the original payment record. If the original channel cannot process the refund directly, the reason will be explained in the ticket, and an available option will be confirmed after verifying who made the payment.
USDT is handled differently from Alipay and WeChat Pay; a blockchain transfer cannot be treated as a transaction that can simply be reversed. For this payment method, the original payment and receiving details must be verified through a support ticket in your account. The return amount, network and any applicable fees must be confirmed before processing. Do not provide a receiving address based only on an off-site message, and do not transfer funds to an unverified address.
Refund Progress and Follow-Up
Submitting a request, completing verification and receiving the funds are separate steps. The time it takes depends on order verification, payment channel processing and network confirmation; this policy does not guarantee a fixed refund timeframe. After a refund is initiated, check both the ticket response and the records from your original payment channel. Do not use the client's connection status to determine whether funds have arrived.
If the funds have not arrived, follow up in the original ticket and provide the relevant order record. If the payment channel has opened a dispute, explain its current status to avoid processing the same payment twice. See the Terms of Service for service rules and the Privacy Policy for information handling practices. This page explains the refund process and does not add any unstated refund requirements.