VPNHigh Help Center

No email address is required. Create an account with a username and password, then keep your login details safe. In your user dashboard, you can check your plan, orders, and subscription status. Creating an account and having an active connection are separate steps: before importing a subscription into a client, make sure your plan and data allowance support a connection, then use the subscription option provided in your dashboard. Your subscription link contains account-related access credentials. Don’t post it in public forums or share screenshots showing the full link. If you’re just preparing to install a client, sign in to the dashboard to find the download options. Platform availability is shown there.

Sign in to your user dashboard and confirm which subscription link you’re using. Then open the subscription or configuration list in your client, find the matching entry, and update it. Once the update succeeds, check that the region list has refreshed and that the active configuration is the one you just updated. If the client can’t retrieve the subscription, check your local connection and whether the dashboard is accessible. If the link has expired, import the current link shown in your dashboard. You can usually keep the old configuration for comparison; there’s no need to delete it right away. If you’ve added custom routing rules, save them before updating to avoid having them overwritten by subscription settings.

There’s no device limit for simultaneous connections, and switching devices alone doesn’t mean you need a different plan. VPNHigh supports Windows / macOS / iOS / Android / Linux. On a new device, sign in to your user dashboard, download a client using the platform instructions, and import the subscription for your current account. Check that the configuration is enabled on each device; installing the app alone doesn’t mean it’s connected. When using multiple devices, keep an eye on your plan and data allowance in the dashboard. Unlimited devices does not mean unlimited data. When you stop using an old device, remove any saved account and subscription details from it.

A client may retain route names downloaded earlier. Seeing them doesn’t necessarily mean your account is currently allowed to connect. Check your plan, data allowance, and order status in the user dashboard, then refresh the client subscription. Monthly plan data resets each month on the date your plan began, not on the first of the month. Data packages remain valid until used and never expire. If your dashboard looks fine but the client keeps showing errors, note when the configuration was last updated and the error message. Follow the connection troubleshooting steps, then contact support through a ticket with the details. Don’t keep creating accounts instead of troubleshooting, as this can make it harder to match orders and subscriptions to the right account.

First, pause the proxy and check that your local connection can access familiar websites. Then sign in to your dashboard, check your plan and data status, and update the subscription. Next, try another region from the current list and see whether the error occurs on one route or all of them. If every route fails, check that the newly imported configuration is enabled and that system proxy or network-tunneling permissions are enabled as instructed by the client. Temporarily close other similar networking tools during testing to reduce configuration conflicts. If the issue persists, provide your operating system, the client’s exact error message, and the steps you’ve tried. Don’t attach files that reveal your full subscription link.

Browsers and standalone apps may use different network settings. Some apps ignore the system proxy, or the client’s rules may route them directly. So a working browser connection doesn’t prove that the app is using your selected route. Check the client’s connection logs to see whether requests from the app appear and which rules they match. Then check whether the app has its own proxy settings. If the client supports a network-tunneling mode, follow its instructions to check permissions and make sure the mode is enabled. Restart the app after changing settings. Change modes only temporarily while troubleshooting, then restore the rules that suit your everyday use to avoid affecting other local services.

First, check whether the problem affects one website or several commonly used sites. If only one site is affected, try another region and reload it, and check whether the site requires additional account permissions. If several sites fail, check the client’s status and connection logs for errors such as DNS resolution failure, connection timeout, or a configuration issue. If you recently changed DNS or routing settings, restore the client’s recommended configuration first, then reconnect. Avoid changing several settings at once, or it’ll be hard to tell what helped. When contacting support, include the exact error and what you were doing when it occurred. That’s more useful than simply saying a site won’t load.

After a device wakes from sleep or switches between local networks, its existing connection may no longer work even if the app is still trying to use the old session. First, make sure the new network is online. Then disconnect and reconnect the current route in your client, and reopen the app you’re using. If this happens repeatedly, check whether the system is restricting the client’s background activity and whether its network-tunneling permission is still enabled. When troubleshooting, note whether the issue occurs after sleep, after a network switch, or during ongoing use. These details are more useful than simply trying another route. Don’t repeatedly refresh the subscription before the network is fully connected, or a network access issue might be mistaken for an expired subscription.

On the same local network, compare other available routes in your current region to see whether just one path is slow. Then try a nearby region, changing as few things as possible. IEPL, relay, and direct routes can help explain differences in how traffic is routed, but the route type alone can’t tell you how well a connection will work. If every region is slow, pause large downloads and other bandwidth-heavy tasks, then check your local Wi-Fi and network connection. Note the time, region, destination service, and what changed after switching routes, then contact support through a ticket. Peak-hour performance depends on your local network, international routing, and the destination service, so one test isn’t enough to draw a conclusion.

These terms describe how a connection is routed. IEPL uses a dedicated link, relay routes traffic through an intermediary, and direct routes use a more direct path. Your local carrier, destination region, and time of use all affect performance, so a route name alone can’t tell you which will always be faster. Try keeping the destination website the same while comparing page loads, sustained connections, and repeated visits on each available route. Static region information is only a guide; it doesn’t mean every route type is always available in every city. Check your user dashboard and refreshed client list for current options. For more detail, see the network page and route selection guide.

First, check which regions the service supports and any account requirements, then test a route in a suitable region. Libraries and access checks for services such as Netflix and Disney+ can vary by region. Tools such as ChatGPT, Claude, and Gemini may also consider your account status and network location when determining access. Once you’ve chosen a region, keep your setup consistent and avoid switching frequently during the same session. If a page loads but playback, login, or requests fail, note which step failed instead of assuming it’s a speed issue. A working route doesn’t guarantee that a platform will grant access; results depend on your connection and the platform’s rules.

Speed tests, download sites, and video services may use different routes, so a test result doesn’t necessarily reflect how every app will perform. First, work out whether the slowdown affects the whole network or only a specific site, file source, or time of playback. Then check the client logs to confirm that requests are using the expected route. Downloads can also be affected by source-site limits, how the app handles concurrent transfers, and local storage. For video, check whether buffering continues or the picture quality keeps changing. VPNHigh covers 100+ countries / 220+ routes, so you can compare available regions for your destination service. There’s no need to keep switching routes to chase a single speed-test result if your current route handles the task reliably.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your plan’s start date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Consider your usual browsing, video, file transfers, and multi-device use when choosing a data allowance. Unlimited devices does not mean unlimited data. To change plans, check your current plan and the final amount shown on the upgrade page in your user dashboard before proceeding. If you have questions about remaining time or data, keep the details shown in your dashboard and contact support through a ticket. Don’t estimate the reset date based on the calendar month.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Use the data whenever you need it; packages never expire. Monthly plan data resets each month on your plan’s start date, making it a better fit if you prefer a monthly allowance. A data package can be used at your own pace and isn’t reissued every month. When choosing, consider how regularly you use the service and whether your data needs are consistent, then check the plan details in your user dashboard. If you already have a plan, check the dashboard for how an additional option takes effect and whether you need to switch. Don’t assume data allowances from different options will automatically combine or convert.

We accept Alipay / WeChat Pay / USDT. Continue from the orders and payment page in your user dashboard, and check the selected plan, amount, and order status. If your dashboard hasn’t updated after payment, return to the order page and refresh it. Also check whether the payment provider shows the transaction as complete. Don’t pay again just because the page hasn’t refreshed, and don’t treat an old route list in the client as proof of payment. If the payment provider’s status doesn’t match your dashboard, submit a ticket with the relevant order and necessary proof of payment. Include the payment method and status you’re seeing. Hide unrelated account details before submitting, and keep the original receipt for reference.

60-day refund policy. Before requesting a refund, read the refund policy, then sign in to your user dashboard and submit a ticket with the relevant order so we can verify the account and request. You can include any issues you’ve encountered, but troubleshooting and requesting a refund are separate matters; you don’t need to keep switching routes before requesting one. Keep your order details and ticket replies, and provide any additional information requested through the ticket. This help page doesn’t promise an additional processing time or specific handling. See the refund policy for the applicable rules, and check your user dashboard for updates.